Cannon Charters - West Coast NT

[Ducksta]

So, remember that brand new rod that broke the first arvo trolling...
I took it to a BCF store (where I've always thought the advertised returns/exchange policy seemed super generous/easy) but got told they weren't sure how to handle it because the item wasn't complete. (Sort of understood - it's a 3 piece rod and the bit I have left is 1 complete piece in basically brand new cond.)
Which led to contacting the online support to ask for some support for my online order...
Get asked to send pictures (and do so immediately...) all the while assuming that this means SOMETHING might be happening to sort it out.
But no... After 4 weeks the response is that I have to take it to a store for an assessment and they can handle the next steps. (Do the stores know that?)
No more rods through BCF - that's for damned sure.